When installing security cameras, we recommend placing the camera in a high location.
Outdoor installation locations should be 7ft above ground.
What is the default language for LongPlus security cameras?
Our app currently supports Chinese and English. The camera's sound broadcast supports 18 languages including English, French, German, and Spanish, etc.
What do the lights on the LongPlus security cameras mean?
Blue is always on - the camera is working properly.
Yellow light is on - the camera is charging.
Green light is on - the camera is charged.
Indicator off - camera is in sleep/off mode.
Does the LongPlus security camera require an app to work?
Yes! All LongPlus Smart Security devices are connected to the LongPlus app. Available and compatible with the latest versions of iOS and Android devices. The app is easy to install and comes with voice prompts that will guide you step-by-step in minutes.
Yes, to pair your camera with the LongPlus app, you need a stable and reliable Wi-Fi network at your location. Without an internet connection, the camera can not deliver accurate ai-powered detection to your LongPlus app.
Can two or multiple people be logged in?
No, one account can only be allowed to log in on one phone at the same time.