The following factors may cause blurred images/pictures. Please check them one by one.
- Please make sure the protective film on the camera lens is removed.
- Please make sure the camera lens surface is clean, not covered by anything, scratched or worn.
- When the network connection of the camera is poor, the image quality may be affected. In SD mode (720p), the image/picture is blurrier than in HD mode (1080p).
To get a clearer live image, you can click the "Full Screen" icon in the bottom right corner of the live window > click "SD" and change it to "HD".
To get a clearer playback/recording image, you can click the camera "Settings" icon > click Motion Detection > click "Resolution" > choose "HD".
Note that HD will use more network data (bandwidth) and will consume more battery power. - If the camera is dropped from a high place, the imaging unit may be damaged. If the camera malfunctions due to a hardware issue, please contact the seller directly.