🛠️ Setup FAQ
📦 Products FAQ
- How to properly install the security camera?
- How to find the serial number of LongPlus security camera?
- Is LongPlus security camera waterproof?
- What do the indicator lights on LongPlus security camera mean?
- Can I talk to someone via LongPlus App?
- Do LongPlus security cameras need an app to work?
- What is the default language of LongPlus security cameras?
- Can I see the infrared light at night?
- How to format a Micro SD card?
- How to record/save videos on a Micro SD card?
- How to view videos on the Micro SD card?
- How to activate cloud storage?
- When the SD card is full will it overwrite the older files?
- Can the camera be used without a memory card?
- How long does it take to charge LongPlus camera once?
- Why can't the battery be charged?
- Why can't the battery be used for a long time?
- How can I extend the battery life?
- Will Wi-Fi environment affect the camera battery?
- How to charge the camera?
📱 Apps FAQ
- Where can I download the LongPlus App?
- How do download LongPlus App on a PC?
- What is the default language of LongPlus App?
- How many LongPlus security cameras can connect to one account?
- What are the differences between all subscriptions?
- Will there be a reminder when the camera battery is low?
- Why can't I receive a verification code when I register the app?
- If the camera is stolen, can I still view previous records?
- How can I remove too many reminder messages from the app?
- How to adjust the video time?
- How to enable motion detection?
- How to set the motion detection duration?
- How to enable night vision?
- How to adjust the sensitivity of night vision?
- How to turn on the white light/spotlight?
- How to use AI recognition feature?
- How to set up the Activity Zone?
- What is a package detection feature?
- Can the device volume be adjusted?
- How to view the app version?
- Why are notifications delayed?
- Why can't I receive notifications?
- Why are there so many false notifications?
- Why are notifications delayed after purchasing a plan?
- How to cancel automatic renewal?
- Remember the password when logging in
- Remember Wi-Fi name and password after successful connection
- How to reset the password?
- Why is a log-in prompt message indicating no account has been registered, although the account has been registered?
- Why does the connection fail after scanning?
- What should I do if the camera reports an error after scanning the QR code?
- Why can't I find the QR code on the camera body?
- Why do images/pictures look blurry?
💬 Technology FAQ
- How to add user or share your camera with another person?
- Can two or multiple people be logged in?
- How to remove user or stop sharing?
- What are the permissions of shared users?
- How to find the QR code for the admin?
- Why isn't 5G Wi-Fi and enterprise-level certified Wi-Fi not supported?
- How to distinguish 2.4GHz Wi-Fi and 5GHz Wi-Fi?
- What Wi-Fi settings should I use?
- Do I need Wi-Fi to connect the camera?
- How to adjust the resolution of the live screen?
- Can the camera still be used when the network is disconnected?
- Why is the camera offline/can't open the live broadcast screen?