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Why is the connection unsuccessful after scanning?

Dec 27,2022 | LongPlus

If the camera cannot scan the QR code generated by the app, the reasons may be as follows. Please check them one by one.

🟠 Camera is not in scan mode (continuous "ding dong ding dong" sound)

  • For battery cameras, turn on the camera and double-tap the power button.
  • For plug-in cameras, unplug and re-plug to make sure the power adapter and power cable are properly connected. If it still doesn't work, you can find the reset button on the top of the camera, and hold it for 3 seconds (for some models, you may need to find the reset hole on the top of the camera, then use the pins or pins in the box, etc. A pointed object presses the restart hole for 3 seconds).

🟠 The camera lens is dirty. Please peel off the plastic protective film first. If your camera's lens is dirty, clean it. Please avoid leaving fingerprints on the camera lens.

🟠 The camera cannot find the focus of the QR code

🟠 Make sure the phone and camera are aligned, then slowly move the camera back and forth to the QR code on the phone to find focus.

🟠 The distance between the camera and the phone should be 6-12 inches (15-30 cm).

🟠 Please do not scan the QR code in a backlit or dark environment.

If the problem persists, please submit feedback on the app for further technical assistance.