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Why is the camera offline/can't open the live broadcast screen?

Jan 30,2023 | LongPlus

🟠 After the camera is added successfully, you can see the device on the home page of the APP, then click the green play button to preview the camera's real-time monitoring screen live.

🟠 The camera offline means that the camera is not connected successfully and is not working properly.

If the camera cannot open the live broadcast page or offline, it may be caused by the following reasons, please check one by one.

(1) The network of the camera is disconnected or the network connection is unstable. There are two possible reasons:

  • The first one is that the router connected to the camera does not work or cannot access the Internet. Please check if the router is powered on normally, and other devices (such as mobile phones) are connected to the Wi-Fi router and can surf the Internet normally. Also, please check if the Wi-Fi name and password of the router have been changed.
  • The second one is that the signal of the Wi-Fi connection to the camera is unstable or poor. Please try to place your camera as close to the Wi-Fi router as possible. If possible, try to boost the signal strength of the router with a Wi-Fi extender. Also, you can try to restart the router. You can also try to connect the camera to another Wi-Fi network or a hotspot with a good signal if possible.

(2) The mobile phone cannot access the Internet or the network connection is unstable. Here are tips for you:

  • Make sure your smartphone can access the Internet normally.
  • Make sure the phone has enabled network permissions for the APP.
  • On the home page of the APP, pull down to refresh the device list.
  • Reconnect the camera in a good Wi-Fi environment.
  • Make the phone connect to another Wi-Fi network or switch to the mobile network to reconnect the camera.
  • Use another phone to connect the camera if possible.

(3) The camera is offline maybe because the camera is turned off. The camera automatically shuts down when there is no power or is manually shut down. Please make sure the camera is turned on. If not, long-press the camera's power button to turn it on. If the camera cannot be turned on, check whether the camera has enough battery power. If the camera is out of power, charge the camera with a 5V charger first and then turn it on.

(4) If the above suggestions do not solve your problem, please try the following suggestions:

Restart the camera and re-add the camera to the app. If the problem still exists, you can submit feedback from "User" > "Feedback" in the app, describing the problem you met in detail. The technical support team will reply to you ASAP.

13 comments

Denis
Jan 25,2024
Same problem as mollie
ippey
Jan 16,2024
after 15 days my camara is show offline. wht ac i do ?
Mollie
Jan 16,2024
Connected the cameras successfully in the place where we were putting the cameras so WiFi wasn’t an issue. However since putting them out it says “offline” and cannot reconnect the camera again! Please help.
Ashley Westmoreland
Jan 09,2024
My camera’s are not working. It keeps saying no camera found. What is going on.
Net Nonnarath
Nov 23,2023
LongPlus
Net Nonnarath
Nov 23,2023
To connect my camera
Crystal Silver
Nov 22,2023
I purchased this baby monitor camera in August, everything worked great; now I'm trying to sign-in on my phone on the app and my email/password is not working (the camera is still working, I just can't view the live videos on my phone)?
Carol Anderson
Oct 26,2023
I am having the same issue as Frank Geraci above. My Bird Feeder Camera is set up at home, and when I am home I can see the video feed on my phone but when I am away from home and on a secure internet connection the app shows that no device is connected. My location is on the phone settings is on. The camera shows that it is connected to my home network when I am at home. The camera is approximately 30' away from the router, but is closer to a Wi-fi Extender. I have restarted the camera and down loaded the app several times with the same results.
Frank Geraci
Oct 20,2023
I have set up my wireless camera at home and when I am home I can see the video feed on my phone but when I am away from home and on a secure internet connection the app shows that no device is connected. My location is on the phone settings is on. The camera shows that it is connected to my home network when I am at home. The camera is approximately 30' away from the router. I have rest the camera and down loaded the app several times with the same results. I have a doorbell camera about the same distance from my router and I am able to view it at home as well as away from home on the same internet connection.
Tracy
Oct 11,2023
Both my cameras have been working fine till now. Both fully charged and installed to high up for uninstalling and reinstalling process. There should be a better solution for this problem when they go offline. I have 2 wifi routers and cameras are installed near both....ugh
M Jordan
Aug 30,2023
Hello. I bought my security Camera in April. I am not able to switch it on? I hold the on/off switch down for the required time, but not musical start up at all. I have had it on charge for 24 hours, and green fully charged light comes on. But still no start up sound? Any advice would be appreciated.
Twd saranga
Jul 26,2023
Why is your selfie camera not turning on?
James Mcevoy
Jul 05,2023
Does the camera automatically reconnect if Internet connection was lost due to a power outage once power is restored?

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