Why isn't 5G Wi-Fi and enterprise-level certified Wi-Fi not supported?
Dec 27,2022 | LongPlus
🟠 The difference between 2.4GHz Wi-Fi and 5GHz Wi-Fi:
2.4GHz Wi-Fi and 5GHz Wi-Fi are wireless signals that represent different frequencies of electromagnetic waves. When there is the same distance to the router, the 5GHz signal is weaker than the 2.4GHz signal. The 5GHz signal has a high frequency and short wavelength, while the 2.4GHz signal has a low frequency and long wavelength. Because of that, the 2.4GHz signal has less attenuation when passing through obstacles, and it can be easier to through the walls than the 5GHz signal.
Therefore, the camera only supports 2.4GHz Wi-Fi, it doesn't support 5GHz Wi-Fi.
🟠 What should I pay attention to when configuring the Wi-Fi network for the camera?
- If your router only supports 2.4GHz Wi-Fi, the camera can directly connect it.
- If your router supports both 2.4GHz Wi-Fi and 5GHz Wi-Fi, and you've enabled "Smart Connect" or something like that, the SSID and password of 2.4GHz Wi-Fi and 5GHz Wi-Fi are the same, so the camera can directly connect to the 2.4GHz Wi-Fi automatically.
- If your router supports both 2.4GHz Wi-Fi and 5GHz Wi-Fi, and you've not enabled "Smart Connect" or something like that yet, then the SSID of 2.4GHz Wi-Fi and 5GHz Wi-Fi is different. The camera can only connect to 2.4GHz Wi-Fi but not to 5GHz Wi-Fi.
- If your router only supports 5GHz Wi-Fi and does not support 2.4GHz Wi-Fi, you may need to replace a router that supports 2.4GHz Wi-Fi.
Please ensure that the 2.4 GHz Wi-Fi signal strength is good. If the camera is far away from the signal router, it won't be connected successfully.
If your Wi-Fi router is connected to too many devices, the camera will fail to connect to the internet because of the IP address conflict.
The enterprise-level certified Wi-Fi is not connected via passwords, so the camera is not supported.