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FAQs

Q1: Where can I download LongPlus App?

A1: The LongPlus App is free to download at the App Store or Google Play.

 

Q2: How to download LongPlus App for a PC?

A2: LongPlus APP is a mobile application. Unfortunately, we currently do not provide PC version and iPad version of the APP.

 

Q3: Where to install security cameras?

A3: When installing security cameras, LongPlus always recommends placing cameras up high. The outdoor installation location should be 3 to 10 meters away from the ground. Here are the best places to install security cameras around your home: front & back doors, garage & driveway, yard, common areas, main stairway or hallway, or any side doors or large first-floor windows that an intruder could gain access through.

 

Q4: Do LongPlus products come with a warranty?

A4: Generally, most LongPlus products can be returned within 30 days of receipt and come with one year limited warranty. Returned items that have been worn, damaged, or altered in any way are not accepted under this warranty.

 

Q5: How do I cancel my mailbox subscription?

A5: We think you'll love LongPlus subscription service, but in case you do want to cancel, we've made it easy. When you're logged in, just go to "Manage Account" and click on "Edit Subscriptions" and click the "Unsubscribe" button.

 

Q6: How many LongPlus security cameras can connect to one account?

A6: One account is capable of 50 cameras maximum. However, we recommend having no more than 12 cameras connected to a single Wi-Fi network to ensure the best connection.